Amazon has set the bar for customer experience. I share my thoughts on how to follow the Amazon approach in a new tED Magazine article called “Are You Really Making Your Customer’s Jobs Easier? Part 1” and specifically about electrical distributors in “Part 2”....

We looked at IEWC – which relaunched its site late spring 2017. We looked at the site from a user experience and a design perspective.NavigationClean mega menu for products and services dropdown. Well organized product categories, and a View All option. The drop-down also...

In this two-part article, we are taking a look at how HD Supply, one of the leading distributors of industrial supplies in North America, is tackling the challenge of incorporating several industry-specific eCommerce sites under one roof. Part One explored features of the Facilities Maintenance branch...