We've been talking for a while about customer adoption, and now we're starting to talk more and more about customer acquisition. Acquisition is the next step for making your eCommerce site a growth engine for your business. It's an exciting time for B2B eCommerce - with...
In this podcast episode, Justin King introduces the X eCommerce System (XES), a new system and framework for looking at B2B eCommerce.XES helps distributors and manufacturers understand the eCommerce ecosystem to grow their business and stay relevant in a digital market, identifying best practices and...
Unlocking a System for eCommerce Success B2X Partners launches new book: Digital Branch™ Secrets – eCommerce Playbook for DistributorsDigital Branch Secrets – the first book from B2B eCommerce agency B2X Partners is a playbook for Distributors looking to compete in eCommerce. The book outlines the B2X...
We've been talking for a while about customer adoption, and now we're starting to talk more and more about customer acquisition. Acquisition is the next step for making your eCommerce site a growth engine for your business. It's an exciting time for B2B eCommerce - with...
We've been talking for a while about customer adoption, and now we're starting to talk more and more about customer acquisition. Acquisition is the next step for making your eCommerce site a growth engine for your business. It's an exciting time for B2B eCommerce - with...
By Jason Hein, Principal Strategist at B2X PartnersWith any new initiative comes a learning curve and occasional “learn by failure” moments, and eCommerce is no different. Selling products online involves a different set of skills for every step in the customer journey. Companies use different...
We've been talking for a while about customer adoption, and now we're starting to talk more and more about customer acquisition. Acquisition is the next step for making your eCommerce site a growth engine for your business. It's an exciting time for B2B eCommerce - with...
We've been talking for a while about customer adoption, and now we're starting to talk more and more about customer acquisition. Acquisition is the next step for making your eCommerce site a growth engine for your business. It's an exciting time for B2B eCommerce - with...
We've been talking for a while about customer adoption, and now we're starting to talk more and more about customer acquisition. Acquisition is the next step for making your eCommerce site a growth engine for your business. It's an exciting time for B2B eCommerce - with...
An eCommerce strategy is the foundation required for an online channel to achieve positive results. It aligns an organization around a clear vision, outlines a specific roadmap to meet objectives, and establishes the definition of success. Don’t waste time deliberating what course of action will...
Jan Moore, an entrepreneur, says, “Nothing happens until someone sells something. And nothing is sold until you have a customer to sell it to.”[i] Without customers, there is no business. Therefore, we start the XES at the center: the customers.One of our favorite questions to...
It all started with the statement “I don’t know what I don’t know.” The CEO of an industrial distributor said this to me a few years ago after a keynote address I gave to an association. He continued, “Listen, Justin—I believe what you’re saying. To...
Amazon has set the bar for customer experience. I share my thoughts on how to follow the Amazon approach in a new tED Magazine article called “Are You Really Making Your Customer’s Jobs Easier? Part 1” and specifically about electrical distributors in “Part 2”....
By Jason Hein, Principal Strategist at B2X PartnersCongratulations! You’ve just launched your company’s first eCommerce website – after months of hard work selecting technologies, qualifying design partners, and reviewing wireframes the site is now online and the site is live – representing your business to...
We've been talking for a while about customer adoption, and now we're starting to talk more and more about customer acquisition. Acquisition is the next step for making your eCommerce site a growth engine for your business. It's an exciting time for B2B eCommerce - with...
In a new article with tED Magazine, I get to talk more creatively about bad user experience and how you can improve it. In this article, I cover optimizing product data by leveraging inside sales, getting started and gettting creative with video. Read the full...
The first episode of the B2B eCommerce Secrets Podcast! We tackle the number one issue for customers of distributors and manufacturers - SEARCH!!In this podcast, Justin King jumps right into the topic of “Your Search Box Sucks,” along with how Amazon does it so right...
Up until now you have most likely been operating without a framework to build your strategy, select technology, design your customer experience, and launch your DigitalBranch. In this article we discuss two frameworks - one for customer adoption and one for customer acquisition....
We have a brand new video that talks about the value and importance of branding for B2B eCommerce. Research into customer purchasing patterns shows us that when customers imagine a product, they link it to where they purchase the product. By creating a link between the products...
Getting product data right is a challenge and an opportunity for distributors. I spoke with tED Magazine on how to leverage and optimize your product data in a new article called "It’s Still All About the Data." In it, I discuss the difference between operational...