[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text] I wanted to share a brand new video that we created for our member site, the DigitalBranch. It's all about getting the ball rolling on understanding customer experience. This video walks through user personas - what they are,...

A satirical look at what it might be like if your brick-and-mortar experience mirrored what happens online. Your eCommerce sites is your “DigitalBranch” like your brick-and-mortar branches. Your branches excel in customer service, product knowledge and personalized care. Sometimes, this doesn’t come across in the...

In December of last year, I was able to deliver a keynote address at the B2B Multi-Channel event titled Building a Business Case for B2B E-Commerce focused on transformation and B2B E-Commercehttps://www.youtube.com/watch?v=OsGD7KDYIfc#!...