Transformation and Customer Experience: A new take on the B2B eCommerce Customer Experience

Transformation and Customer Experience: A new take on the B2B eCommerce Customer Experience

Transformation and Customer Experience: A new take on the B2B eCommerce Customer Experience

 

To create a great digital customer experience, many companies have to transform their businesses. While we talk about Transformation and Customer Experience together, these words mean drastically different things. In this SlideDoc, I present a new way to look at Customer Experience as it fits into Transformation.

For part of this message in a keynote that I delivered – take a look at this post and YouTube video